In 2019, Airspace faced a critical challenge in user adoption of their driver app, hindering the uber-like start-up's quest for excellence and exponential growth. To solve the problem, I deployed an iterative research, design, and implementation process. Delve into the full case study to see how we paved the way for unrivaled customer service and increased driver satisfaction while setting Airspace on the path to profitability. Download the PDF now to explore the transformation.