In early 2022, Airspace, a "time-critical shipping" start-up, saw growth begin to slow. Years of research revealed the underlying issue: broken systems hindering excellent customer service. To set Airspace back on the path to profitability we collaborated across departments, crafting features that seamlessly harmonized sales, customer, ops, driver, and supply touch-points. The immediate impact was astounding, rescuing millions in revenue and safeguarding customer satisfaction.